Warranty & Repair - Reduce waste and repair instead of replace.
Why choose Tersus?
As sewing and repair expertise becomes harder to find, Tersus has built a team and culture that cultivate these skills—so your brand doesn’t have to.
Founded on patented waterless CO₂ cleaning technology, Tersus delivers the highest standard of environmentally responsible cleaning in the industry. We are continually expanding our value-added services to address the challenges brands face in keeping products in use longer. We act as an extension of your team—without adding internal operational burden.
Our warranty and repair department allows us to receive, inspect, clean, and repair products directly at our facility, so your team never needs to handle the item.
Reasons to work with us
1. Simplify Internal Warranty Operations: We handle everything from intake to repair to final item return.
2. Improve Customer Satisfaction: Offer solutions beyond replacement for happier, more loyal customers.
3. Increase Sustainability: Reduce landfill waste and extend the lifespan of your products.
Experienced Technicians
The same team checks in and repairs each item—reducing turnaround time and eliminating uncertainty.
Flexible Workflow Integration
We integrate with your existing software or help design a streamlined warranty workflow.
Clear Pricing Guardrails
Brands set repair cost parameters by category, ensuring every case is economically viable.
Sustainable
Impact
Every repaired item stays out of the landfill, helping brands meet circularity and ESG goals.
Core Competencies
4 Simple Steps:
A Streamlined Warranty Workflow
We simplify the process so it works seamlessly. We customize workflow needs and parameters for each brand to create a warranty and repair program that’s truly right for you.
HOW IT WORKS
1. Ship Items Directly to Tersus.
Your CX team (or software) manages customer communication, and customers ship their items straight to Tersus. No brand handling required.
2. Inspection & Assessment.
Skilled sewing technicians check in items and make instant feasibility decisions. Pricing guardrails and cost limits are pre-defined for each brand.
3. Repair, Clean & Restore.
Our warranty and sewing technicians handle stitching, patching, heat taping, zipper replacement, and all necessary repairs to bring products back to life.
4. Return to Customer or Brand.
Fast turnaround, transparent status updates, and consistent quality—every time.
There Is No Wrong Way to Repair
Our warranty and repair services can support any of the categories below—or combine multiple approaches based on your brand’s needs.
CORE SERVICE AREAS
Repairs for Warranty
We receive, inspect, and repair customer warranty items directly—offering a full-service alternative to replacement.
Repairs for
Resale
From stitching and heat seals to zipper and luggage hardware replacement,
we prepare items for
second-life resale.
Upcycled
Repairs
We transform end-of-life garments into new upcycled products—bags, accessories, apparel—extending product life creatively and sustainably.
Cleaning & Restoration
Our patented CO₂ cleaning process provides sanitized, like-new results for garments, footwear, and gear.
Recycling
We extract and reprocess materials from end-of-life garments or coordinate donation, liquidation, or downstream recycling solutions.
Current Capabilities
Our highly trained team of sewing techs, can tackle items as delicate as wedding dresses to as substantial as firefighting turnout gear and highly technical mountain equipment.
Sewing &
Structural Repairs
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Hand sewing and darning
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Patch reinforcement
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Seam repairs & reattachment
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Tag replacement
Technical
Repairs
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Heat taping & heat patching
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Waterproofing reinforcement
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Technical garment restoration
Zippers &
Hardware
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Zipper repair & replacement
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Buckles, snaps, buttons
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Luggage hardware replacements
Footwear
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Buckle and loop attachments
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Sole reinforcement
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Patching
Cleaning
Services
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Tersified CO₂ Cleaning (waterless, chemical-light, odor-free)
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Spot cleaning & stain removal
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Lint removal & depilling
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Final QC, bagging & shipping
More than a sleeping pad.
Tersus not only cleans and sanitizes the REI Re/Supply gear, we also upcycle the sleeping pads that no longer hold air.
The result: large totes that REI uses at the shop level, and less material and waste that has met its end-of-life!
