Expanding Warranty & Repair Capabilities at Tersus

At Tersus, repair has always been a critical part of keeping products in use and out of landfills. But as brand demands and customer needs evolve so does the need for more advanced, efficient, and high-quality warranty and repair capabilities.

That’s why we’ve expanded our repair department.

Meeting the Moment: Why Repair Is Growing

Across the apparel, footwear, and gear industries, repair is no longer an afterthought—it’s quickly becoming a core part of the product lifecycle.

Today, more than ever brands are looking for ways to:

• Extend product life

• Support warranty programs

• Enable resale and recommerce

• Reduce waste without sacrificing quality

In fact, increased interest in repair services has been a growing trend as brands look to recover more value from returned and used goods.

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Built for Scale, Designed for Quality

Our expanded repair department is built to handle a wide range of product categories, including:

• Technical apparel

• Lifestyle and fashion apparel

• Luxury items

• Footwear

• Outdoor gear

• Bedding and down products
  

From simple fixes like seam repairs and missing buttons, to more complex things like zipper replacements and restorations, our team is trained and equipped to bring products back to a resellable (or usable) standard.

But scale doesn’t come at the expense of quality.

Every item that enters our system is:

1. Inspected and graded

2. Cleaned when necessary (using our CO₂ or hybrid cleaning systems)

3. Repaired by trained technicians

4. Quality-checked before returning to circulation
   

This integrated approach ensures that repair isn’t just a step, it’s part of a complete restoration process.

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Supporting Warranty & Recommerce Programs

Repair plays a central role in both warranty and resale ecosystems.

For warranty programs, speed and consistency matter. Our team is structured to support a brand’s stated turnaround time while maintaining brand standards, helping ensure a seamless customer experience.

For rework or recommerce, reworks and repairs unlock value and often add units into a resale program. Items that might otherwise be downgraded, liquidated, or discarded can instead be restored and resold—often at significant margin recovery for brands.

This is where Tersus operates differently.

By combining repair with CO₂ cleaning, sorting, and fulfillment, we provide a centralized system that allows brands to:

• Track individual items

• Maintain quality control

• Scale resale operations efficiently

The Power of CO₂ + Repair

Sometimes repair alone isn’t enough and products also need to be properly cleaned and/or sanitized before they can re-enter the market.

Tersus’ patented liquid CO₂ cleaning technology plays a key role here. It allows us to:

• Clean delicate and technical products without damage

• Preserve materials and performance 

• Even clean items with the hangtags 
  

With these capabilities under one roof, the products can move seamlessly from cleaning to repair to resale to fulfillment (or returned to customer)—without unnecessary shipping.

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Expanding Capacity, Elevating Impact

As our repair department grows, so does our ability to support partners at scale.

This expansion is about more than adding capacity, it’s about:

• Improving turnaround times

• Increasing repair complexity capabilities

• Supporting new product categories

• Enhancing consistency across every item processed

Ultimately, it allows us to help deliver on our mission to keep products in use longer and out of the waste stream.

Keeping Products in Play

At its core, repair is about extending the life of what already exists.

At Tersus, we believe that the best product is the one that already exists. By investing in repair, brands can reduce environmental impact, recover value, and meet growing consumer demand for more sustainable options.

And with our expanded repair capabilities, we’re helping make that future scalable.